Postillion Hotels Customer Service

15 Minute Fix

IS SOMETHING GOING WRONG? WE WILL THEN SOLVE IT WITHIN 15 MINUTES

900 seconds. That is the maximum amount of time we need to help you out. We promise. If you book a room with us, you are automatically guaranteed that we will solve any problem within fifteen minutes. You’re not the first to pour coffee over your laptop or forget that one important cable. Is something going wrong? Let our staff know, and we will solve it for you in no time.

AT POSTILLION HOTELS WE CAN DO A LOT IN 15 MINUTES

At Postillion Hotels, we have a thing for the number 15. We don’t just solve a problem within 15 minutes; we also serve a tasty lunch or dinner within 15 minutes. You can recognise these dishes by the Dish 15 icon on the menu. What else do we have with 15? It doesn’t matter to us whether you come with 15 people or 115 people. You can even meet with 1,515 colleagues at our locations in Rotterdam and Amsterdam.

WHY A 15 MINUTE FIX?

At Postillion Hotels, we love surprises. Our guests usually do too, but they have to be positive surprises. A forgotten laptop or a broken laptop is often less appreciated. We ensure that your meeting is not significantly delayed, quickly and quietly. And we do this with passion. Because why solve something within 15 minutes if it can be done within 5 minutes?

IS YOUR BLUNDER ALSO ON THIS LIST?

Are you curious about the most common blunders? Of course, we can’t tell you everything. But we can say that a lot goes wrong with cables, coffee, and notebooks, and that there is always someone without an adapter. And do you want to know what we often forget? Simple: coffee. We run so fast for our customers that sometimes we forget about ourselves. Pathetic? No. We do it with a lot of love and pleasure. That enthusiasm is exactly what you feel when you walk through our doors.