Dear guest/relation,

During the press conference of 12th December 2020, the Government of the Netherlands announced the start of a full lockdown. Nonetheless we are feeling more and more confident. The number of infections is going down, vaccinations are being rolled out and our first corporate bookings have started coming in. We now have to show solidarity. Come together and follow the measures. Together we need to fight on so we can actually reach the light at the end of the tunnel.

The extension of the restrictions will also have a major impact on the services that we at Postillion Hotels are able to provide. This is what it will mean for you as a guest:

Hotel guests

All Postillion Hotels (with the exception of Postillion Hotel & Convention Centre Rotterdam, opening 2 April 2021) are open and guests are welcome to stay. However, the restaurants at our locations are not open and we are not allowed to offer room service. We can provide you with breakfast in the form of a breakfast bag that can be picked up at the reception. We also offer a quick snack in the evening in the form of a pizza that can also be picked up at the reception. All take away must be consumed in the room. Except for the aforementioned, we will not be able to provide food and drinks on location. This what this means for your booking:

  1. Have you just booked a room as part of your booking? You can keep this reservation and we look forward to welcoming you to one of our locations.

  2. Have you booked an overnight stay with breakfast? Then you can pick up your breakfast at the reception. Breakfast must then be consumed in the room.

  3. Have you booked a package deal? Your booking will be cancelled or moved. Still want to stay? We can convert your booking to just an overnight stay with or with out breakfast with the best applicable rate.

  4. Prefer not to stay? Reservations made for the lockdown period can be cancelled free of charge. Have you already paid? We will issue you with a voucher that you can use at a later date.

Meeting guests
Due to the lockdown, from 15th December 2020 we will unfortunately no longer be able to host meetings. Reservations can be cancelled free of charge. Our team will actively contact you regarding this. You will be welcome at our hotels again from 10th February. Want to host your meeting online? You can do this in one of our studios. Take a look at our options here or contact one of our colleagues.

Light at the end of the tunnel
Although this extension of the restrictions is hard, we can already see light at the end of the tunnel. We can only get there with your help. If we come together now, we will soon be able to go back to normal. Only together can we do this. We will keep you up-to-date with what’s going on via our website, social media and our employees. During this time we will of course continue to give our guests the attention with impact’ that you can always expect from us. For now, stay healthy and take good care of each other!

With hospitable regards,
 
Erik-Jan Ginjaar